Privacy Policy

p9777 ("we", "us", "our" or "the Platform") is committed to protecting the privacy and personal data of every user who accesses our online betting and casino information services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This Policy applies to all users of the p9777 Platform, including registered account holders and visitors who browse the Platform without registering. It covers data collected through the website at p9777.cam, any associated mobile interfaces, live chat and support communications, and interactions with our promotional materials.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

In this Privacy Policy, the following terms carry the meanings set out below:

We collect personal data through several channels depending on how you interact with the Platform. The categories of data we collect are as follows:

We process your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is required to perform the contract we have with you — operating your account, executing bets, processing deposits and withdrawals, and delivering the services you have requested.
• Legal Obligation: We are required to process certain data to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements imposed by our licensing jurisdiction, and fraud prevention obligations.
• Legitimate Interests: We process certain data where it is in our legitimate business interests to do so, provided those interests are not overridden by your rights. This includes platform security monitoring, fraud detection, product improvement analytics, and responsible gambling monitoring.
• Consent: Where we rely on consent as a legal basis — for example, for non-essential marketing communications or optional analytics cookies — we will obtain your consent explicitly and provide you with a clear means to withdraw it at any time.

The personal data we collect is used for the following purposes:

• Account Management: Creating, maintaining and securing your p9777 account, processing login requests and managing account preferences.
• Transaction Processing: Facilitating deposits (in PKR where available), executing bet settlements, and processing withdrawal requests in accordance with our payout procedures.
• Identity Verification (KYC): Confirming your identity, age (18+ minimum, or higher as required) and eligibility to use the Platform before enabling withdrawals or elevated account functions.
• Fraud Prevention & Security: Detecting, investigating and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gambling: Monitoring account activity to identify potential problem gambling patterns, enforcing deposit limits, loss limits and time limits you have set, and implementing self-exclusion requests you submit.
• Customer Support: Responding to your queries, complaints and support requests via live chat and email in a timely and effective manner.
• Legal Compliance: Meeting our obligations under applicable law, regulatory requirements, court orders and law enforcement requests.
• Platform Improvement: Using anonymised or aggregated usage data to understand how users navigate the Platform, identify technical issues, and improve the overall user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications and platform updates where you have consented to receive such communications. You may opt out at any time.

p9777 does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Service Providers (Data Processors): We engage trusted third-party processors to provide services on our behalf, including KYC and identity verification providers, payment processing partners, fraud detection systems, cloud hosting providers and customer support software platforms. All processors are bound by written data processing agreements that restrict them from using your data for any purpose other than providing the contracted service.
• Regulatory and Legal Authorities: We will disclose personal data to competent regulatory bodies, law enforcement agencies, courts or government authorities where required to do so by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, match-fixing or other illegal activity.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of our business, your personal data may be transferred to the acquiring or surviving entity as part of that transaction. You will be notified of any such transfer via a prominent notice on the Platform.
• Responsible Gambling Authorities: Where required by our licensing conditions or responsible gambling framework, we may share data with cross-operator self-exclusion databases or responsible gambling bodies to honour your self-exclusion requests.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, the anonymised data may be retained for longer periods for statistical and analytical purposes.

If you close your account, we will retain your data for the minimum period required by our legal and regulatory obligations before commencing deletion. You will not be able to accelerate deletion of data that we are legally required to retain.

The p9777 Platform operates globally and your personal data may be transferred to, and processed in, countries outside Pakistan where our service providers maintain infrastructure. Such countries may have data protection laws that differ from those in Pakistan.

Where we transfer personal data internationally, we take appropriate safeguards to ensure that your data remains protected to a standard consistent with this Privacy Policy. These safeguards may include:

• Entering into data processing agreements with receiving entities that include contractual clauses requiring adequate data protection standards.
• Transferring data only to service providers located in jurisdictions that the applicable regulatory framework recognises as providing an adequate level of data protection.
• Applying technical security controls (encryption in transit and at rest) to all cross-border data transfers.

p9777 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how you use our services. The following cookie categories are in use:

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair or prevent your ability to use core Platform features including login and betting functionality. Disabling analytics or functional cookies will not affect your ability to place bets or manage your account.

Subject to applicable law and any overriding legal obligations we may have (such as AML record-keeping requirements), you have the following rights in relation to your personal data held by p9777:

To exercise any of the above rights, please contact our support team via live chat or email. We will acknowledge your request within 5 business days and endeavour to respond in full within 30 days. Where a request is complex or we receive multiple requests from you simultaneously, we may extend this period by a further 30 days with notice.

The p9777 Platform is strictly intended for adults aged 18 years and over, or the higher minimum age required by the applicable operator or license jurisdiction. We do not knowingly collect personal data from individuals under the minimum eligible age.

During registration, we require users to confirm their date of birth. Where our KYC process or other verification steps reveal that a user is under the minimum eligible age, we will:

• Immediately suspend the account and suspend access to all Platform services.
• Delete all personal data collected from the underage user as soon as reasonably practicable, subject to any overriding legal obligations.
• Return any real-money deposits made by the underage user, net of any withdrawals already processed, to the originating payment method.

If you believe that a minor has registered on the Platform, please notify our support team immediately at the contact details in Section 15 below.

p9777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the p9777 Platform is encrypted using TLS (Transport Layer Security) protocols. Any attempt to access the Platform over an unencrypted connection is automatically redirected to HTTPS.
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data within p9777's internal systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and undergo regular data protection training.
• Password Security: User passwords are never stored in plaintext. We use industry-standard cryptographic hashing with salting to store password credentials securely.
• Fraud & Intrusion Detection: Automated systems monitor Platform activity for signs of unauthorised access, account takeover attempts and suspicious transaction patterns around the clock.
• Incident Response: In the event of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify affected users as required by applicable law and take prompt remedial action.

While we take all reasonable steps to protect your data, no system is entirely immune from risk. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorised access.

The p9777 Platform may from time to time contain references to third-party services, such as licensed payment processors or responsible gambling support organisations. Where we reference third-party names (for example, Easypaisa, JazzCash or Raast as familiar payment context for Pakistani users), this does not constitute endorsement of those providers, nor does it imply any affiliation or partnership with p9777 beyond the specific service they may provide.

If you navigate to any third-party platform, that platform will have its own privacy policy which governs how your data is handled in that context. p9777 has no control over and accepts no responsibility for the privacy practices or content of any third-party platform.

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or Platform features. The "Last updated" date at the top of this page will be revised whenever a material change is made.

Where changes are material — for example, where we introduce a new category of data collection, a new purpose for processing, or a new category of data sharing — we will provide advance notice via a prominent notice on the Platform or by email to your registered address, where practicable, before the changes take effect.

Your continued use of the p9777 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you should close your account and cease using the Platform.

If you have any questions, concerns or complaints about this Privacy Policy or how p9777 handles your personal data, please contact our support team. All privacy-related queries are handled with strict confidentiality.

For responsible gambling support, self-exclusion requests or related account protection queries, please visit our dedicated Responsible Gambling page for full details on the tools and resources available to you.